Privacy Policy.

Your trust powers everything we do. This policy explains what personal information BrightEV collects, why we collect it, and the choices you have.

Last updated: 29 September 2026

We never sell your data

Your information is never sold or rented to anyone.

Only what we need

We collect just enough to answer you, quote you, and support your system.

You stay in control

Ask to see, correct, or delete your data at any time.

BrightEV ("BrightEV", "we", "us") designs and supplies PowerStack energy storage systems. We are committed to protecting the personal information of our customers, partners and website visitors, and to handling it in line with applicable data protection laws, including Egypt's Personal Data Protection Law (Law No. 151 of 2020).

01

Data we collect

We collect personal information directly from you when you use our website, request a quote, register a warranty, download a resource, or otherwise get in touch. This may include:

  • Contact details — your name, email address, phone number, company name and country.
  • Project information — the type of property or application, estimated capacity, and any details you share about your project.
  • Warranty & product details — serial number, date of purchase, installer name, installation date, and proof of purchase.
  • Communications — messages you send us through our forms, email, phone or WhatsApp.
  • Technical data — your IP address, browser and device type, and pages visited, collected automatically as described in Cookies & tracking.
02

How we use it

We use your information only for clear, legitimate purposes:

  • Customer support — to respond to your enquiries and provide technical assistance.
  • Quotes & service delivery — to design, price, supply and install the right PowerStack system for you.
  • Warranty management — to register, verify and honour your product warranty.
  • Product updates — to send you resources and news about PowerStack where you have agreed to receive them. You can opt out at any time.
  • Improving our website — to understand how visitors use our site and make it better.
  • Security & compliance — to prevent spam and fraud, and to meet our legal obligations.
03

Sharing your data

We do not sell your personal information. We share it only when necessary to provide our services, with:

  • Trusted service providers who help us run our business — such as website hosting, form processing, email delivery, analytics and spam protection.
  • Authorised BrightEV partners — installers and distributors in your area, where needed to fulfil your quote, installation or warranty service.
  • Authorities — where required by law or to protect the rights and safety of BrightEV, our customers or others.

Everyone we share data with is required to protect it, comply with data protection laws, and use it only for the purpose we provided it.

04

Your rights

You are in control of your personal information. You have the right to:

AccessRequest a copy of the personal data we hold about you.
CorrectionAsk us to fix information that is inaccurate or incomplete.
DeletionRequest that we delete your data, subject to certain legal conditions.
Withdraw consentUnsubscribe from updates or withdraw consent you previously gave.

To exercise any of these rights, please contact us. We will respond within a reasonable time.

05

Data security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. Our website is served over encrypted HTTPS connections, access to personal data is limited to staff and partners who need it, and we review our security practices regularly.

06

Data retention

We keep personal information only for as long as we need it for the purposes described in this policy. Warranty records are kept for the full warranty period of your system, and certain records may be kept longer where the law requires it. When data is no longer needed, we securely delete or anonymise it.

07

Cookies & tracking

Our website uses cookies and similar technologies to enhance your browsing experience and to gather analytics that help us improve:

  • Preferences — your language choice (English or Arabic) is remembered in your browser.
  • Analytics — we use Google Analytics to understand, in aggregate, how visitors use our site.
  • Spam protection — our forms are protected by Google reCAPTCHA. The Google Privacy Policy and Terms of Service apply.

You can block or delete cookies through your browser settings, although some parts of the site may not work as intended.

08

Policy updates

We may update this privacy policy from time to time to reflect changes in our services or legal requirements. The latest version will always be available on this page, with the "Last updated" date shown at the top.